Returns Policy

Customers in the UK:

Please return unsuitable items within 14 days of receipt of your shipment.

In your delivery there should be a return shipping label and a return form.

Please complete the return form and enclose in your return.

If you do not see the return shipping label you can download from our Royal Mail Returns Portal.

A subsidised return postal charge of £3.80 will be deducted from you refund.

Customers outside the UK:

Please return unsuitable items within 28 days of receipt by following our International Return Guide.  

All Returns:

Items returned outside this timeframe will not be accepted and will be returned to you at your expense.

Returns postage cost is responsibility of the customer. 

Returns will be processed within 1-2 working days on receipt of goods with payment less all postage costs credited to your original payment method.

We recommend you use a trackable service and keep the proof of postage, as we cannot be responsible for goods lost or damaged in transit.  

The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.   

For Hygiene reasons, No refunds for any earrings or other jewellery used for piercings (except if faulty).