International Returns Only
Customers outside the UK only:
Please complete the return form contained within your order and enclose in your return.
Please return unsuitable purchases in a new, unused condition with all the original packaging and garment tags attached within 28 days of receipt of your shipment for a full refund less postage costs. (For EU orders see *note below) We do not charge for free shipping.
Return postage is at your expense.You can use any courier of your choice. We recommend a trackable, insured shipping service and keep the proof of postage, as we cannot be responsible for goods lost or damaged in transit.
Return address for the package:
79A London Road
Please indicate on the package and customs forms: 'Returned Merchandise'
If you fail to adequately declare or label the goods as returned merchandise then import duties and/or vat may be liable in the UK and in which case we will deduct these costs from your order refund.
We inspect all returns and if in our opinion the returned item has been used then we reserve the right to reject the return and return the item to the purchaser at the purchaser’s cost.
We are unable to accept the return of earrings or other jewellery used for piercings. The cost of return postage is the responsibility of the customer.
US Orders only
If your item was shipped to you by DHL Express then we can provide a return label at cost, which will be deducted from your refund. To request a DHL return label simply email your order number with the request to firstname.lastname@example.org
Returns will be processed within 1-2 working days from receipt of goods with payment less all postage costs credited to your original payment method and confirmation sent to you by email.
EU VAT on shipped goods despatched from the UK in consignments of up to £123 exc VAT will be refunded VAT if returned. EU Duty & VAT on goods over £123 exc VAT is a one-off fee which we are unable to reclaim or refund if you return your purchased items.